For your best shopping experience, read this essential info first.
General Conditions of Sale
All you need to know when placing an order.
Shipping & Delivery
Explore your shipping rates and policies.
If you’re not 100% satisfied, you have options!
Your Decleor Customer Care team is here to help!
Commonly Asked Questions
Answers to your FAQs, all in one place.
Have a question or comment about Decleor? We love hearing from YOU! Complete the form below and a member of our Customer Care team will get back to you soon.
*Due to an increased volume of queries, our current response time is longer than usual. We apologise for this delay in dealing with your query and we appreciate your ongoing patience. Answers to some of your questions, may be available on our FAQ page.
For questions about your order, please contact us by phone on 0800 389 0349.
If you have other comments, concerns or suggestions, please feel free to share them by filling out the form, we aim to respond within 24 hours*.