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Decléor Institute 36, rue des Petits Champs 75002 Paris                                            DECLÉOR PRO

Décleor will use your information to manage your account, for research and analytics and to send you news and updates (where you have agreed to this). We may share your information with trusted third parties acting on our behalf, and other L'Oréal Group companies. For further information on how we treat your personal information, please see our Privacy Policy, or contact us at decleor@loreal.com or Décleor's Data Protection Officer, 255 Hammersmith Road, London W6 8AZ.

Terms & Conditions

Thank you for accessing our DECLÉOR website (the Website). Please read these terms and conditions (the Terms) before using the Website. The Website is operated by L'Oréal (UK) Limited (registered number 00271555, registered office at 255 Hammersmith Road, London W6 8AZ) or its subsidiaries ("L'Oréal"). By using the Website, you signify your acceptance of the Terms in consideration of which L'Oréal provides you with access. From time to time L'Oréal may modify the Terms. Accordingly, please continue to review the Terms whenever accessing or using the Website. If at any time you do not wish to accept the Terms, you may not use the Website. From time to time L'Oréal may run competitions and promotions via the Website. Separate terms and conditions will be posted where applicable governing such competitions and promotions.

While L'Oréal has endeavoured to ensure the accuracy of the information accessed via the Website, L'Oréal does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Website.

Websites or pages to which the Website is linked are for information only and have not been reviewed by L'Oréal. L'Oréal has no responsibility for the content of the websites or pages linked or linking to this website, and L'Oréal accepts no responsibility or liability for any losses or penalties whatsoever that may be incurred as a result of any linking to any location on any linked websites.

The Website, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material ("Content") is protected by copyrights, trade marks and/or other proprietary rights. The Content includes both content owned or controlled by L'Oréal and content owned or controlled by third parties and licensed to L'Oréal. All individual articles, reports, and other elements making up the Website may be copyright works. You agree to abide by all applicable copyright laws and by all additional copyright notices or restrictions contained in the Website.
You may not use any of L'Oréal's trademarks or trade names without L'Oréal's prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks.
You agree to notify L'Oréal in writing promptly upon becoming aware of any unauthorised access to or use of the Website by any party or of any claim that the Website or any of the contents of the Website infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.

You acquire no rights or licences in or to the Website and/or the Content other than the limited right to use the Website in accordance with these Terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of the Website.

Download is permitted by L'Oréal provided only that:

(i) you make no more than one printed copy of such download and no further copies of such printed copy are made;
(ii) you make only personal, non-commercial use of such download and/or printed copy, except images taken from the Images Database, which L’Oréal permits for commercial use, please see Image usage rights;
(iii) you retain on such download and/or printed copy all copyright notices and shall remain bound by the terms of such wording and notices.
Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You may not make any part of the Website available as part of another website, whether by hyperlink framing on the internet or otherwise. The Website and the information contained therein may not be used to construct a database of any kind, nor may the Website be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of the Website.

Please note that all model, product and logo images available on the Image Database (the “images”) are available to DECLÉOR customer salon owners, employees and agents only.
You may use the images for the following uses only: 
(i) In-salon materials (such as client loyalty cards, service menu cards, brochures, catalogues, leaflets etc.)
(ii) For press advertising of your DECLÉOR salon and its services (but not on any press material that sells or advertises products)
(iii) In-salon fixed point of sale material (e.g. posters or show cards) 
(iv) On your DECLÉOR salon website 
You are not allowed to use these images in conjunction with any form of advertising on TV, outdoor advertising materials or third party websites which you do not own.
Each of the model images has an expiry date (the “Expiry Date”). It is illegal for you to use any of the model images after their respective Expiry Date.
If you decide to use the images you must credit the images to DECLÉOR and include a link back to the DECLÉOR website.

If you would like information about obtaining L'Oréal's permission to use any of the Content or if you would like to link your website to the Website, e-mail your enquiry to onlinecare@decleor.co.uk

The Website and the Content are provided as is excluding any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights. L'Oréal further accepts no responsibility or liability for functions contained on the Website and makes no warranties that the Website will operate uninterrupted or error-free or that defects will be corrected. Please note that some jurisdictions do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to you.
L'Oréal does not warrant that the Website is compatible with your computer equipment or that the Website or its server is free of errors or viruses, worms or "Trojan horses" and L'Oréal is not liable for any damage you may suffer as a result of such destructive features.
L'Oréal shall not be held responsible for Content provided by third parties. L'Oréal is also not responsible for the reliability or continued availability of the telephone lines and equipment you use to access the website.
These Terms do not affect your statutory rights or your legal rights as a consumer.

You acknowledge that your use of the Website, including the Content is at your own risk. If you are dissatisfied with the Website, the Terms or any or the Content your sole remedy is to discontinue use of the Website.
Save in respect of fraud and of personal injury or death to the extent it results from L'Oréal's negligence, in no event will L'Oréal be liable to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even if L'Oréal has been advised of the possibility thereof. Applicable law may not allow the limitation or exclusion of liability for consequential or incidental damages, so this limitation or exclusion may not apply to you.

The Website is not directed at any person in any jurisdiction where for any reason the publication or availability of the Website is prohibited. Those in respect of whom such prohibitions apply must not access the Website.
L'Oréal does not represent that either the Website or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Website do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.

You agree to indemnify, defend, and hold harmless each of L'Oréal, its employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of L'Oréal, its employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against L'Oréal, its employees, representatives, suppliers, or agents is based on or arises in connection with:
(i) your use of the Website;
(ii) any breach by you of the Terms;
(iii) a claim that any use of the Website by you
(aa) infringes any intellectual property rights of any third party, or any right of personality or publicity, or
(bb) is libellous or defamatory, or otherwise results in injury or damage to any third party;
(iv) any deletions, additions, insertions, or alterations to, or any unauthorised use of, the Website by you; or
(v) any misrepresentation or breach of representation or warranty made by you contained herein.
References in this section of the Terms to your use of the Website shall be deemed to include any use by a third party where such a third party accesses the Website using your computer.
You agree to pay L'Oréal, its employees, representatives, and agents any and all costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third party claim, suit, action or proceeding attributable to any such third party claim.

Either you or L'Oréal may terminate these terms with or without cause at any time. If L'Oréal terminates these terms, L'Oréal will email you at the address you provide on registration, and you will be deemed to have received it within one hour of transmission. Termination will be effective at that time. You will be responsible for notifying us of any changes to your email address. You may terminate by sending an email to onlinecare@decleor.co.uk . On termination you shall destroy all Content, and copies thereof, obtained from the website.

You accept that L'Oréal has the right to change the content or technical specifications of any aspect of the Website at any time at L'Oréal's sole discretion. You further accept that such changes may result in your being unable to access the website.

No waiver by L'Oréal of any breach of any obligation arising under these Terms shall constitute a waiver of any other breach and no failure to exercise or partial exercise by L'Oréal of any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.

The Terms are governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English courts.


These Terms of Use govern your use of the Customer Ratings and Review service (the "CRR Service") offered by L’Oréal (UK) Ltd, acting through its trading division DECLÉOR (“DECLÉOR”) on its website (the “Site”). To the extent of any conflict between DECLÉOR's Privacy Policy and these Terms of Use, these Terms of Use shall prevail. You may not use the CRR Service if you are an employee of L’Oréal (UK) Limited or any of its affiliated companies.

DECLÉOR grants you a licence to use the CRR Service solely for your personal use in accordance with these Terms of Use. This free, non-exclusive and non-transferable licence allows you to use the CRR Service to review DECLÉOR products, and not for any other purposes. DECLÉOR shall not be held responsible for any content created by you on the Site. You are not allowed to copy or reproduce the CRR Service, or any other element of the Site or take any action with a view to distributing or reproducing the Site or the CRR Service. You must not take any action that would affect the functionality of the CRR Service or the Site, whether in whole or in part.

By posting a comment on DECLÉOR’s website, you represent and warrant that:

• you are the author of the comment, that you are not stealing the identity of another person, and you are not using a false email address or otherwise being misleading as to the origin of your comment; • your comment is your original work and does not infringe the intellectual property rights of third parties; • you hereby waive all moral rights and any intellectual property rights that would have otherwise vested in you pursuant to the Copyright, Design and Patents and Act 1988; • all content that you post is truthful and accurate; • you are at least 18 years old; • your comment complies with these Terms of Use.

You further agree and warrant that you shall not submit any content:

• that identifies you to other consumers (so please do not use your full name  and instead just your first name or a username); • that is known by you to be false, inaccurate or misleading; • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights; • that contains any information about DECLÉOR’s competitors or their products (namely other manufacturers and/or distributors and/or retailers of health and beauty products); • that contains any pricing information; • that refers to a third party individual without their prior express consent; • that violates any law, statute, or regulation (including, but not limited to, those governing intellectual property, consumer protection, unfair competition, anti-discrimination or advertising); • that is, or may reasonably be considered to be illegal, defamatory, libellous, abusive, hateful, harassing, racially or religiously inappropriate, offensive, inciting of violence, fraudulent, invasive of privacy, threatening, or otherwise injurious to third parties or objectionable; • that consists of or contains political campaigning, commercial solicitation, chain letters, mass mailings or other forms of “spam”; • that is unrelated to the purpose of reviewing the products listed on the Site; • which contains any swearing, sexual innuendo or sexual language or which promotes or incites the perpetration of any unlawful activity such as drug-taking; • for which you will derive any compensated or monetary benefit by any third party or which could be construed as an advertisement or solicitation to buy (which shall include any content that directs business away from DECLÉOR); • that includes any information that references other websites, URL addresses, email addresses, contact information or phone numbers; • that contains any actual, or instructions on how to create, computer viruses or other potentially disruptive or damaging computer programs or files.

DECLÉOR reserves the right to change, edit or delete any comment submitted by you to its website that DECLÉOR deems, in its sole discretion, to violate these Terms of Use. DECLÉOR reserves the right not to publish any comment submitted by any user for any reason.  In addition, it reserves the right not to publish:

• duplicate content; • blank reviews; • reviews in a language that is not English; • any unintelligible content (such as content that contains random characters and meaningless word strings).

DECLÉOR has the right to limit or suspend access to any user that is in breach of these Terms of Use.

DECLÉOR cannot guarantee that you will be able to edit or delete any content you have submitted. Before being posted, any ratings and written comments will be reviewed to ensure that they comply with these Terms of Use. Ratings and written comments, together with your username are generally posted within two to four business days. However, DECLÉOR reserves the right to remove or to refuse to post any submission if it does not comply with these Terms of Use.

If you have any concerns or complaints about any DECLÉOR products and their application to you, please contact our Consumer Advisory Department on decleor@loreal.com.  DECLÉOR reserves the right to refer your review to its Consumer Advisory Department rather than publishing it if it believes that your comment would be better handled in this way.

The CRR Service may be unavailable from time to time for maintenance or other technical reasons and DECLÉOR cannot take any responsibility for any errors, omissions, interruptions, deletions or delays that may be experienced by users when accessing the CRR Service.

For any comments that you post, you grant DECLÉOR a perpetual, irrevocable, worldwide, royalty-free, fully sub-licensable and transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and distribute such content and/or incorporate such content into any form, medium or technology, including DECLÉOR’s social media pages, together with your username or first name and location.

You agree to perform all further acts necessary to perfect any of the above rights granted by you to DECLÉOR including the execution of deeds and documents, at its request.

By submitting your email address in connection with your rating and review, you agree that DECLÉOR and its third party service providers may use your email address to contact you about the status of your review and for other administrative purposes.

You agree to indemnify, keep indemnified and hold DECLÉOR (which shall include its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), harmless from all losses, claims, demands, and damages (actual and consequential) of every kind and nature, direct or indirect including reasonable legal fees, which are incurred by DECLÉOR for any breach of your representations and warranties set forth above.

DECLÉOR reserves the right to suspend the CRR Service at any time without notice.



Promotion Name and Description

Decléor: Aromessence Néroli Amara Digital Sampling Campaign


Decléor, a trading division of L’Oréal UK Limited, 255 Hammersmith Road, London, W6 8AZ.

Entry Open Date

00:01 14/03/17 UK time

Entry Closing Date

18:00 16/03/17 UK time

Privacy Policy




UK mainland residents aged 18+ only.

Entrants must have internet access

How to Enter Requirements

Entrants must fill in the official online entry form which can be found at http://t.mail.decleor.co.uk/webApp/nerolisample.  Entrants must read and accept the website terms and conditions http://www.decleor.co.uk/terms-and-conditions/ and Privacy Policy http://www.decleor.co.uk/privacy-policy/ to be eligible. 


2000 samples are available, subject to availability whilst stocks last.


By participating in this promotion by requesting a sample, entrants automatically agree to abide by these Terms and Conditions (as set out in this table and the General Terms and Conditions below).



Aromessence Néroli Amara Oil Serum 1ml sample


Sample Delivery

Please allow up to 21 days from the Entry Closing Date for delivery of the sample.


General Terms and Conditions


Entry and eligibility

  1. Entries must be received between the Entry Open Date and the Entry Closing Date.
  2. The promotion is free to enter and no purchase is necessary.
  3. Promoter’s employees, their immediate family or any third party directly associated with the promotion are not eligible to enter.
  4. Only one sample per person. Bulk entries from trade, consumer groups or third parties will not be valid.  Multiple entries made by the same person will not be valid.
  5. Where entry to the promotion is online only: (a) incomplete, illegal, misdirected or late entries will not be valid; (b) proof of complying with the How to Enter Requirements will not be accepted as proof of receipt or entry and (c) the Promoter is not responsible for entries lost, damaged or delayed due to technical or connectivity or other problems.

Sample fulfilment and disqualification

  1. Samples are as stated and there are no alternative samples or cash substitutes available.  Promoter reserves the right to substitute a sample of equal or greater value in the event that the selected sample is unavailable for any reason whatsoever.
  2. If a sample is declined or returned undeliverable, or if an entrant forfeits the sample under these Terms and Conditions, then the Promoter may at its absolute discretion select an alternative entrant to receive a sample.
  3. Promoter reserves the right to disqualify an entrant or winner that in its absolute discretion could bring the Promoter into disrepute.
  4. Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.
  5. Where entry to the promotion is online only, the names of the winners can be obtained by sending a stamped, self-addressed envelope, within 4 weeks of the Entry Closing Date to the Promoter at 255 Hammersmith Road, London, W6 8AZ, referencing the Promotion Name.

Promotional Activity Relating to the Free Sample Promotion

  1. In entering the free sample promotion, all entrants and winners agree to participate in any associated promotional activity, which may include voice, image and name for publicity purposes (in any media, print or online, including any websites, social media sites or third party retailer websites) and in advertising, marketing or promotional material (whether or not related to the free sample promotion) free of charge without additional compensation or prior notice.
  2. Where entry to the promotion is online only, after receiving a sample entrants may be contacted by the Promoter and invited to provide a review of the product.  Entrants are free to leave a review or not at their discretion.  All reviews must be honest and the Promoter welcomes all comments on the product, both positive and negative.

Personal Information

  1. All personal details and/or information given either in the entry process or otherwise must be truthful, accurate and in no way misleading. Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.
  2. Where entry to the promotion is online only, personal information that entrants share with the Promotor (including name, address, email, social media profile, or other data) will be kept secure and only used in line with the Promoter’s Privacy Policy and these Terms and Conditions. By entering the free sample promotion, entrants agree that their information may be used by the Promotor and its suppliers to send out the free samples to winners, confirm when the samples are on their way and to contact the winners for their views on the product. The Promoter will not send entrants any marketing communications unless entrants have also agreed to this.

Limitation of Liability

  1. Neither the Promoter nor agencies nor suppliers involved in this promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any damage, loss, liabilities, injury or disappointment incurred or suffered whatsoever as a result of or relating to participation in this promotion or the samples to the extent permissible by law.  No compensation for loss of earnings will be paid by the Promoter for participation in any aspect of this promotion.

General Terms

  1. Promoter’s decision is final and no correspondence will be entered into.
  2. Promoter reserves the right in its absolute discretion to amend or waive any of these Terms and Conditions, or suspend or cancel the promotion at any stage, in the event of circumstances that are unforeseen or beyond its reasonable control (including suspected or actual fraudulent or misleading practices or other breaches of these Terms and Conditions).
  3. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.





UK mainland residents 18+. Entries open 00:01 14/03/17 until 18:00 16/03/17. Entry via online form at http://t.mail.decleor.co.uk/webApp/nerolisample. 2000 of Decléor Aromessence Néroli Amara Oil Serum 1ml samples available, subject to availability whilst stocks last. Full T&Cs http://www.decleor.co.uk/terms-and-conditions/. Promoter: Decléor.




General (for everywhere except on Twitter)

UK & ROI residents 18+. Entries open 00:00 17/03/17 until 00:00 27/03/17. For your chance to win sign up to the Decléor newsletter. Prize is an overnight stay for two at any UK Champneys Spa Resort and two Decléor treatments each (Facial Pilates, Aroma Blend Refine & Firm Massage). Redeemable at any preferred date of winner, subject to availability. Full T&Cs: www.decleor.co.uk/qvc-todays-special-value. Promoter: Decléor UK&I.

On Twitter, the following minimum details must be included in your Tweet

To enter sign up to the Decléor newsletter. Prize is an overnight stay for two at any UK Champneys Spa Resort and two Decléor treatments each. Until 00:00 27/03/17. Full T&Cs: www.decleor.co.uk/qvc-todays-special-value.



Promotion Name and Description

Decléor QVC Today’s Special Value register your interest to win Champneys stay


Decléor, a trading division of L’Oréal UK Limited, 255 Hammersmith Road, London, W6 8AZ

Entry Open Date

00:00 17/03/17 UKI time

Entry Closing Date

00:00 27/03/17 UKI time

Promoter’s Privacy Policy




UK & ROI residents aged 18 + only


How to Enter Requirements


By signing up to the Promoter’s newsletter in accordance with the above entrance criteria, entrants agree to be automatically entered into the prize draw and abide by these Terms and Conditions (as set out in this table and the General Terms and Conditions below).


Newsletter sign-up forms that are not fully completed will be disqualified.


Major Prize



  • It is the winner’s sole responsibility to arrange travel to and from the event and any accommodation if required as this will not be provided by Promoter.
  • Champneys UK Spa Resorts include; Forest Mere, Springs, Tring, Henlow.
  • Two Decléor treatments per person include; Facial Pilates, Aroma Blend Refine & Firm Massage.
  • Decléor Facial Pilates treatment lasts 75 minutes.
  • Decléor Aroma Blend Refine & Firm treatment lasts 55 minutes.
  • Overnight stay and treatments to be redeemed at the same time.
  • Overnight stay and treatments can be redeemed at the preferred date of winner, subject to availability. 
  • The winner must book their stay by phoning Champneys marketing department on 01442291245.
  • Winner must quote QVC Decléor winner when booking.
  • It is the winner’s sole responsibility to arrange travel to and from the Spa Resort  as this will not be provided by Promoter.
  • Neither Promoter nor Champneys shall be liable to pay expenses incurred for travel to or from the location to redeem the prize. Additional expenses are not included.
  • The winner and their guest must be 18 or over.
  • Prize includes VAT, however, any additional charges incurred during the stay must be settled with the Champneys Spa Resort directly before departure.
  • Prize excludes spending money, additional meals, drinks, gratuities and incidental expenses incurred whilst at Champneys other than those stated as included.



Number of Major Prize Winner(s)


Runner-up Prize

Not Applicable

Number of Runner-Up Prize Winner(s)

Not Applicable


Prize Draw Date


Notification of Winner(s)

Winner(s) are selected at random and will be notified via email by 03/04/17.


Prize Delivery

Please allow up to 30 days from the date the winner supplies details for delivery of the prize.



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