Terms and Conditions

Please carefully read these terms and conditions for the www.decleor.co.uk/shop website (“Site”).

1. About us

The Site is provided by DECLÉOR UK Limited (“we, us or our”) of 18-24 Westbourne Grove, London W2 5RH. Our Company Number is 1199037. Our VAT registration number is GB 241-5065-91.

2. Eligibility

In order to purchase products on this Site you must first have registered your details and be the holder of a valid debit/credit card.

3. Acceptance of your order

3.1 The Site will set out the steps necessary to place an order. You will be given the opportunity to correct any input errors relating to your card and delivery details prior to placing the order. You place your order by clicking the ‘Submit’ button.

3.2 We must receive payment of the whole of the price for the products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been received by sending an e-mail within 24 hours to you at the e-mail address you provide in your order form. Our acceptance of your order takes place when we dispatch the products ordered by you and brings into existence a legally binding contract between us.

3.3 You should print and retain a copy of the confirmation email as your receipt for the order.

4. Price and payment

4.1 The prices payable for products that you order are as set out in our Site and are inclusive of VAT (where applicable) at the current UK rates.

4.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in the delivery policy section of our Site.

4.3 All prices are shown in £ pounds sterling.

4.4 By using your debit/credit card to buy products on this Site you confirm that you are its lawful owner.

4.5 If the issuer of your card does not, for any reason, authorise payment to us, whether before or after payment is due, we will not be liable for non-delivery or delay and we reserve the right to cancel the order. For your security your billing name and address must match the debit/credit card number used for payment.

4.6 Your card will be debited immediately upon completion of the transaction. You will receive an invoice/order confirmation via e-mail.

4.7 Transactions will appear on your card statement as ‘MC DECLEOR UK LTD’

5. Right for you to cancel your order

5.1 You may cancel your order or any part of it with us for the products you order at any time up to the end of the seventh working day from the date you receive the ordered products. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty.

5.2 To cancel your order you must notify us by email at onlinecare@decleor.co.uk or by filling in the contact us form that you will find in the “online care” section of the Site.

If you have received the products and then you cancel your order you must send the products back to our distribution centre in the condition they were in when delivered to you at your own cost and risk as soon as possible and in any event within 14 working days from the day you receive them.

If you cancel your order but we have already processed the products for delivery you must not unpack the products when they are received by you and you must send the products back to us at our distribution centre in the condition they were in when delivered to you at your own costs and risk as soon as possible and in any event within 14 working days from the day you receive them.

Once you have notified us that you are cancelling your order, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your notice PROVIDED THAT the products in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the products delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the products from the amount to be re-credited to you.

6. Use of DECLÉOR products

6.1 You may not sell or resell any of the products or samples you receive from us.

By placing an order for our products you warrant that you have received appropriate advice from a DECLÉOR trained Beauty Therapist as to the proper use of DECLÉOR products. Find your nearest DECLÉOR Beauty Therapist.

7. Cancellation by us

7.1 We reserve the right to cancel or reduce the amount of the order between us if:

7.1.1 we have insufficient stock to deliver the products you have ordered; we do not deliver to your area; or one or more of the products you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers; or we deem in our absolute discretion that you are in breach of these terms and conditions.

If we do cancel your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

We shall not be required to fulfill any order which exceeds 4 units of any one product or exceeds the sum of £500.

8. Delivery of products to you

8.1 We will deliver the products ordered by you to the delivery address you give us when you place your order.

8.2 Delivery will be made in accordance with our delivery policy after your order is accepted and in any event within 30 days of your order. Stated delivery times give an indication of the expected delivery time only. We reserve the right to send your order in separate deliveries.

You will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Please contact customer service for information regarding your order. See paragraph 22 for contact details.

9. Liability

9.1 If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem within 10 working days of the delivery of the products in question by email at onlinecare@decleor.co.uk or by filling in the contact us form that you will find in the “online care” section of the Site.

If you do not receive products ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us of the problem within 40 days of the date on which you ordered the products by email at onlinecare@decleor.co.uk or by filling in the contact us form that you will find in the “online care” section of the Site.

If you notify a problem to us under this condition 9, our only obligation will be, at your option:

9.3.1 to make good any shortage or non-delivery;
9.3.2 place or repair any products that are damaged or defective; or
9.3.3 to refund to you against the original debit/credit card used the amount paid by you for the products in question including the initial delivery charge;

9.4 If you are returning products subject to this condition 9 the recorded delivery cost of returning the products will be paid by us provided that the products are sent from the point of delivery to our distribution centre and you enclose a valid receipt for such recorded delivery cost.

9.5 The returns policy under these terms and conditions only applies to purchases made online. You cannot return products purchased online to any of our retail and salon locations.

9.6 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question under clause 9.3.3 and 9.4 above.

9.7 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

10. Liability for content

10.1 We provide this site on an ‘as is’ basis and make no representation or warranties of any kind with respect to this Site or its contents and we disclaim all such representations and warranties. In addition, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information including the details, descriptions and prices of products and related graphics published in this Site. The information contained in this site may contain technical inaccuracies or errors. All our liability howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

We nor any of our directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of the Site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

11. Intellectual property

We are the licensee of the copyright, database rights and trade mark and get up utilised in DECLÉOR products in the UK. All other trade marks, brand names, product names and titles and copyrights used in this site are trade marks, brand names, product names or copyrights of their respective holders. No permission is given by us in respect of the use of any of them and such use may constitute an infringements of the holder’s rights.

12. Terms of use

We grant to you a limited licence to access and make personal use of the Site, but not to copy (other than page caching) or modify it, or any part of it, or to reproduce, duplicate, sell, resell, or otherwise exploit it for any commercial purpose except with our express written consent. This licence does not include any resale or commercial use of the Site or its contents, any collection and use of any product listings, descriptions, or prices, any derivative use of the Site or any of its content, any downloading or copying of account information; or any use of data mining, robots, or similar data gathering and extraction tools.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) belonging to us without our express written consent. You may not use any meta tags or any other ‘hidden text’ utilising the https://shop.decleor.co.uk name without our express written consent. You may not use software robots, spiders or similar data gathering and extraction tools without our express written consent. Any unauthorised use terminates the permission granted under this license by us. You will indemnify us against any loss, damage, costs, expenses (including reasonable legal fees) or other claims arising from any breach by you of the terms of use.

You are expressly prohibited from hypertext linking to the Site without our express written consent.

13. Your conduct

You must not use the Site in any way that causes, or is likely to cause, the Site or access to it to be interrupted, damaged or impaired in any way. You are responsible for all electronic communications and content sent from your computer to us and you must use the Site for lawful purposes only.

13.2 You must not use the Site for any fraudulent purposes, or in connection with a criminal offence or other unlawful activity, to send, use or re-use any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties, or objectionable, or pornographic, or which consists of, or contains software viruses, political campaigning, commercial solicitation, or any spam” – to cause annoyance, inconvenience or needless anxiety.

14. Your account

14.1 When registering you warrant that the personal information you give about yourself as a customer on the site is true and accurate. You are responsible for all activity on your account and you should take all reasonable measures to ensure that your password and account are not used in a manner not authorised by you. If you believe this to be occurring you must contact us immediately.

It is your responsibility to ensure that all your personal information is up to date. To update your personal information or correct any entries at any time go to the your cccount section of the Site.

To cancel your account at any time please contact customer service. See paragraph 22 for contact details.

14.4 The terms of use of your personal information is stated in our privacy policy.

14.5 We reserve the right to refuse access to the Site if you breach any of the terms and conditions or in our sole discretion we decide it would be in our best interests to do so.

15. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at DECLÉOR UK Limited, 18-24 Westbourne Grove, London W2 5RH and all notices from us to you will be displayed on our website from time to time.

16. Events beyond our control

We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

17. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

18. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

19. Third party links

The Site may provide links to other web sites or other web sites may link to the Site. We are not responsible for the availability of such external sites and do not endorse and are not liable for any content, advertising, products, services or other materials on or available from such sites. You link to other web sites at your own risk.

20. Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any terms of this agreement but this does not affect any right or remedy of a third party that exists or is available part from that Act.

21. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have exclusive jurisdiction to resolve any disputes between us.

22. Customer service

22.1 Our customer service team can be contacted on 0207 313 8787 between the hours of 9.30 am to 5.00 pm, Monday to Friday, or alternatively email onlinecare@decleor.co.uk. You can also write to us at DECLÉOR UK Limited, 18-24 Westbourne Grove, London W2 5RH.

22.2 We will respond to all email and telephone enquires relating to your order directed at our customer service team as soon as possible and in any event within a maximum of 2 working days.

22.3 We will respond to queries relating to the use of our products, skin care advice and other queries within 10 working days.

23. Entire agreement

These terms and conditions, together with our current website prices, delivery policy, returns procedure, contact details and privacy policy, set out the whole of our agreement relating to the supply of the products to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any products offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

If you have any questions regarding these terms and conditions please contact customer service. See paragraph 22 for contact details.

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