Terms and Conditions
Please carefully read these terms and conditions for the www.decleor.co.uk/shop website (“Site”).
1. About us
The Site is provided by DECLÉOR UK Limited (“we, us or our”) of 18-24 Westbourne Grove, London W2 5RH. Our Company Number is 1199037. Our VAT registration number is GB 241-5065-91.
In order to purchase products on this Site you must first have registered your details and be the holder of a valid debit/credit card.
3. Acceptance of your order
3.1 The Site will set out the steps necessary to place an order. You will be given the opportunity to correct any input errors relating to your card and delivery details prior to placing the order. You place your order by clicking the ‘Submit’ button.
3.2 We must receive payment of the whole of the price for the products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been received by sending an e-mail within 24 hours to you at the e-mail address you provide in your order form. Our acceptance of your order takes place when we dispatch the products ordered by you and brings into existence a legally binding contract between us.
3.3 You should print and retain a copy of the confirmation email as your receipt for the order.
4. Price and payment
4.1 The prices payable for products that you order are as set out in our Site and are inclusive of VAT (where applicable) at the current UK rates.
4.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in the delivery policy section of our Site.
4.3 All prices are shown in £ pounds sterling.
4.4 By using your debit/credit card to buy products on this Site you confirm that you are its lawful owner.
4.5 If the issuer of your card does not, for any reason, authorise payment to us, whether before or after payment is due, we will not be liable for non-delivery or delay and we reserve the right to cancel the order. For your security your billing name and address must match the debit/credit card number used for payment.
4.6 Your card will be debited immediately upon completion of the transaction. You will receive an invoice/order confirmation via e-mail.
4.7 Transactions will appear on your card statement as ‘MC DECLEOR UK LTD’
5. Right for you to cancel your order
5.1 You may cancel your order or any part of it with us for the products you order at any time up to the end of the seventh working day from the date you receive the ordered products. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty.
If you have received the products and then you cancel your order you must send the products back to our distribution centre in the condition they were in when delivered to you at your own cost and risk as soon as possible and in any event within 14 working days from the day you receive them.
If you cancel your order but we have already processed the products for delivery you must not unpack the products when they are received by you and you must send the products back to us at our distribution centre in the condition they were in when delivered to you at your own costs and risk as soon as possible and in any event within 14 working days from the day you receive them.
Once you have notified us that you are cancelling your order, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your notice provided that the products in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the products delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the products from the amount to be re-credited to you.
6. Use of DECLÉOR products
6.1 You may not sell or resell any of the products or samples you receive from us.
By placing an order for our products you warrant that you have received appropriate advice from a DECLÉOR trained Beauty Therapist as to the proper use of DECLÉOR products. Find your nearest DECLÉOR Beauty Therapist.
7. Cancellation by us
7.1 We reserve the right to cancel or reduce the amount of the order between us if:
7.1.1 we have insufficient stock to deliver the products you have ordered; we do not deliver to your area; or one or more of the products you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers; or we deem in our absolute discretion that you are in breach of these terms and conditions.
If we do cancel your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
We shall not be required to fulfill any order which exceeds 4 units of any one product or exceeds the sum of £500.
8. Delivery of products to you
8.1 We will deliver the products ordered by you to the delivery address you give us when you place your order.
8.2 Delivery will be made in accordance with our delivery policy after your order is accepted and in any event within 30 days of your order. Stated delivery times give an indication of the expected delivery time only. We reserve the right to send your order in separate deliveries.
You will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Please contact customer service for information regarding your order. See paragraph 22 for contact details.
9.1 If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem within 10 working days of the delivery of the products in question by email at firstname.lastname@example.org or by filling in the contact us form that you will find in the “online care” section of the Site.
If you do not receive products ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us of the problem within 40 days of the date on which you ordered the products by email at email@example.com or by filling in the contact us form that you will find in the “online care” section of the Site.
If you notify a problem to us under this condition 9, our only obligation will be, at your option:
9.3.1 to make good any shortage or non-delivery;
9.3.2 place or repair any products that are damaged or defective; or
9.3.3 to refund to you against the original debit/credit card used the amount paid by you for the products in question including the initial delivery charge;
9.4 If you are returning products subject to this condition 9 the recorded delivery cost of returning the products will be paid by us provided that the products are sent from the point of delivery to our distribution centre and you enclose a valid receipt for such recorded delivery cost.
9.5 The returns policy under these terms and conditions only applies to purchases made online. You cannot return products purchased online to any of our retail and salon locations.
9.6 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question under clause 9.3.3 and 9.4 above.
9.7 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.