Privacy & Cookies

DECLÉOR UK LIMITED of 18-24 Westbourne Grove, London W2 5RH is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. This privacy policy should be read in conjunction with our Terms & Conditions and your visit and use of the DECLÉOR UK website is subject to both.

1. The information we collect and how we use it

When you make a purchase on our website, we need to know your name, postal and billing address, e-mail address, telephone number, credit card number including expiry date and security code. In addition, if you decide to complete a user online profile and/or take part in an online survey, you may be asked to provide certain information including your gender, skin type, age, product and/or skincare concerns, and the brands and products you use. You may be transferred to a third party website to submit these details.

We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to communicate with you on any matter relating to the conduct of your account and the delivery of the products in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

If you opt-in when you register with the DECLÉOR UK website, we and our group companies may also wish to send you newsletters, surveys or other communications containing products or event information, skincare tips or special offers.

We will not share your information with third parties or supply you with information from third parties for similar products and services unless you opt in when given the option to do so.

If you prefer not to receive any of these communications then do not opt in when given the option to do so. If you have opted-in and now prefer not to receive these communications you can unsubscribe by contacting us or by clicking ‘unsubscribe’ at the bottom of any email you have opted-in to receive or by changing your preferences in the your account section of the DECLÉOR UK website.

2. Group Companies

This information may be shared with our group companies that distribute and market similar products. These companies may use your information in accordance with this privacy policy. For the purpose of this privacy policy the group shall mean the DECLÉOR companies and their parent group Shiseido.

3. Our use of cookies and other information gathering technologies

By using this website you agree to our Cookie policy.

Cookies are small text files that are stored by your browser. You can set your browser to block or delete cookies at any time.

This site uses cookies to allow you to log in to make purchases through our secure shopping cart system, review orders and manage your account data, provide enhanced functionality and to let us track the number of visitors we have and which pages are of most interest.

The cookies issued by this site are not used for advertising or shared with third parties. We do not store any personal data, although the details of your visit may be recorded via Google Analytics, which is a tool provided by Google to allow us to track the number of visitors we have and which of our pages they find most interesting.

To allow you to log-in to your account we set a cookie when you first visit the site so we can determine if you have logged in. If you register for a user account so that you can access your account data and make purchases we will extend this cookie as part of the log-in process. This cookie contains no personal data and only matches your browser with the account that you registered.

We also set a cookie to allow us to check your browsers functionality so that we can provide features like animations and image galleries.

If you have any questions about the cookies used on this site, please contact us and we will be happy to clarify any concerns that you have.

4. How we protect your information

The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

Credit card details will be handled securely to ensure confidentiality and 128 bit SSL encryption is employed to ensure sensitive data is protected during transmission over the internet. Your credit card details are not stored on our servers or our agents and they are only used during processing your order.

We also keep your information confidential. The internal procedures of DECLÉOR UK Limited cover the storage, access and disclosure of your information.

5. Updating your details

If any of the information that you have provided to DECLÉOR UK Limited changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by going to the your account section of the DECLÉOR UK website or by contacting us.

6. Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

The information you provide may be transferred to countries outside the European Economic Area. We have taken steps outlined above to improve the security of your information. By submitting your information you consent to these transfers.

7. How to contact DECLÉOR UK Limited

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please contact us.

SUMMER SALE

AROMESSENCE™ NÉROLI

By Category

By Skin Type

YOUR FREE GIFT...

EXCELLENCE DE L'AGE - Youth revealing body cream

SELF-TANNING MILK NATURAL GLOW – FACE AND BODY

MENS TRY ME KIT

EXCELLENCE AROMA DUO